Admissions & Intake Coordinator
About Us
Bridgecrest Recovery is a substance use disorder (SUD) treatment center being built in Dubuque, Iowa, to serve individuals and families across Iowa and the Tri-State region. We will open with medically monitored detox (withdrawal management) and residential treatment, with partial hospitalization (PHP) planned as we grow. We are in the final stage of Iowa state licensure and will partner first with Iowa Medicaid's managed care plans, followed by commercial payers.
Our mission is to provide compassionate, evidence-based care for people affected by substance use and co-occurring mental health conditions, and to build a team culture grounded in safety, dignity, accountability, and long-term recovery.
Why Join Bridgecrest Recovery
First Point of Contact: You'll be the first voice many patients and families hear when they decide to ask for help.
Build the Process: Help design the admissions workflow for a brand-new program.
Make a Direct Impact: Help people get into care quickly and safely.
Role Description
The Admissions & Intake Coordinator manages inquiries from prospective patients, families, and referral sources and guides them through pre-screening, insurance verification, and admission to detox or residential care. This role works closely with nursing, clinical, business development, and utilization review teams so every admission is appropriate, timely, and well documented.
Location: Dubuque, Iowa (on-site)
Reports to: Executive Director
Inquiries & Pre-Screening
Answer calls, web inquiries, and referrals promptly and with compassion.
Complete pre-admission screenings, gathering substance use, medical, and mental health information for nursing and clinical review of level of care.
Coordinate admission decisions with nursing and the Medical Director, and refer callers to more appropriate resources when Bridgecrest is not the right fit.
Insurance & Financial Clearance
Verify insurance eligibility and benefits for Iowa Medicaid (Wellpoint, Iowa Total Care, Molina Healthcare of Iowa) and commercial plans.
Obtain pre-authorizations in coordination with utilization review.
Explain coverage and financial responsibility to patients and families clearly.
Admission & Coordination
Schedule admissions, coordinate arrival and transportation logistics, and complete intake paperwork, consents, and releases (42 CFR Part 2, HIPAA).
Keep referral sources informed within the limits of patient consent.
Maintain accurate records in the EHR/CRM and track inquiries, admissions, and outcomes.
Minimum Qualifications
High school diploma or equivalent.
1+ year of experience in healthcare admissions, intake, patient access, call center, or behavioral health.
Strong phone, customer service, and organizational skills; calm under pressure.
Ability to work a schedule that includes evenings and weekends as needed.
Preferred Qualifications
Associate or bachelor's degree in Human Services, Psychology, Social Work, or a related field.
Experience with insurance verification and pre-authorizations, especially Iowa Medicaid MCOs.
Experience in substance use or behavioral health admissions.
Iowa Board of Certification credential (e.g., CADC, Peer Recovery Specialist) or lived experience in recovery.
Experience with EHR and CRM systems.
Schedule
Full-time positions.
Compensation & Benefits
Competitive pay, commensurate with experience.
Comprehensive benefits package.
Final compensation will be based on experience, licensure, and overall fit for the role.
Equal Opportunity Employer
Bridgecrest Recovery is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. People in recovery are encouraged to apply.